gaya

Refund Policy

Effective November 6, 2026. This policy explains when Hibira refunds a payment for Gaya and how to ask. It is part of our Terms of Service. Purchases are sold and processed by Creem (Armitage Labs OÜ, Estonia), our merchant of record and reseller, which charges you, issues receipts and pays out refunds; Hibira provides Gaya and decides refunds under this policy.

1. Your first Plus, Pro or Max payment

  1. If Gaya is not for you, you can ask for a full refund of your first Plus, Pro or Max payment within 7 days of paying, as long as you have used no more than 10% of that plan's monthly AI replies (90 for Plus, 240 for Pro, 700 for Max).
  2. We then end the subscription at once and take back the plan's AI replies you have not used. Free replies and reply packs you have stay yours.
  3. This refund is offered once per account.

2. Renewals and canceling

  1. You can cancel at any time on your account page. Your plan runs to the end of the period you paid for and is not charged again, and the AI replies you have left stay yours.
  2. Apart from section 1, monthly payments and renewals are not refunded, because the plan's AI replies are added as soon as you pay.
  3. If a yearly plan renews and you have not used any AI replies since the renewal, you can ask for a refund of that renewal within 7 days of it.

3. Reply packs and reports

  1. You can ask for a refund of a reply pack within 7 days of buying it if you have not used any AI replies since then. We then take the pack's replies back.
  2. After that, or once you have started using replies, packs are not refundable.
  3. A That's What They Said report is written as soon as you pay. If it cannot be finished, we refund it in full. Once it is finished, it is not refundable.

4. Free and promotional replies

Free replies at sign-up and each month, and replies given as a promotion or a goodwill gesture, have no cash value and are not refunded.

5. When something goes wrong

  1. If you were charged twice, or charged for something you did not get, we refund it in full.
  2. If an AI reply failed because of a fault on our side and still took replies from your balance, tell us and we will give those replies back.
  3. If we end Gaya, we refund the unused part of prepaid subscription periods and the value of reply packs you have not used (Terms section 10.3).

6. How to ask

  1. Email support@hibira.io from your account's email address, with the date and amount of the payment, or the receipt from Creem.
  2. We aim to answer within 2 business days. Refunds go back to the payment method you used, in the currency you paid. Your bank or card issuer usually shows them within 5 to 10 business days. Exchange rate differences and bank fees are outside our control.
  3. Purchases are made on the website, not in the Android or iPhone apps, so refunds always come from us, not from Google Play or the App Store.

7. Your legal rights

AI replies are digital content that we provide as soon as you pay. Under Taiwan's rules on reasonable exceptions to the right to withdraw from distance sales, and similar rules elsewhere (for example in the EU and UK, where you ask us to start at once and accept that you then lose the right to withdraw), the usual 7- or 14-day withdrawal period does not apply once we have provided them with your agreement. This policy gives you the refunds above anyway, and it does not limit any other right you have under the consumer law that applies to you.

8. Changes

We may change this policy as section 13 of the Terms describes. A change does not affect a refund you asked for before it took effect.